Frequently Asked Questions
Everything you need to know about our premium audio and vintage electronics.
How do you ensure the safety of fragile electronic components during shipping?
We use specialized anti-static wrap and double-walled industrial-grade boxes for all shipments. Each item is suspended in high-density foam to prevent any movement or impact damage during transit.
What is the warranty period for refurbished analogue equipment?
All our refurbished electronics come with a standard 12-month limited warranty that covers internal component failure and mechanical defects.
Do you provide technical support for setting up my new sound system?
Yes, our team of audio engineers is available for remote consultations. Every purchase includes a digital setup guide and access to our priority support line for troubleshooting.
What is your return policy for open-box items?
We offer a 30-day return window for all items. However, to be eligible for a full refund, the product must be returned in its original packaging with all accessories and serial number stickers intact.
Are your vintage products tested before they are listed?
Every piece of vintage gear undergoes a rigorous 20-point diagnostic check, including capacitor testing, voltage regulation, and signal-to-noise ratio verification before it enters our inventory.
Do you ship internationally and handle customs documentation?
We ship to over 50 countries. We provide all necessary customs declarations, though please note that local import duties and taxes are the responsibility of the customer upon arrival.